Contact the operator
Email tisa@leafandburr.com or call 415-793-2254. These are the current published contact channels for TVT Software Consulting. Support coverage and response commitments are defined in the customer agreement; no round-the-clock or guaranteed response time is stated here.
Cannot access your course?
Confirm that you are signing in with the email your training administrator enrolled. Use your academy password, not a password from another service. First-time access requires your administrator’s activation link. Ask your administrator to check enrollment and active status. If you can sign in but receive an inactive-account message, contact the administrator before creating another account.
Exercise or progress did not save?
Use Save draft or the lesson completion control before leaving. Wait for the success confirmation. If an error appears, keep the page open and preserve your non-sensitive response before retrying. The public sample does not save progress. If you still need help, provide the module and lesson title, approximate time, browser, and error text.
Assessment or certificate unavailable?
Complete all three exercises in the module before taking its assessment. Answer every question and score at least 80%. After a failed attempt, review the feedback before retrying. A full-program certificate requires all 15 completed exercises and passing scores for all five modules. A public sample result does not count toward enrollment records.
Administrator and report questions
Use an active administrator account to manage learners or export reports. Roster imports reject invalid rows, duplicate accounts, and capacity conflicts. Check existing inactive accounts before importing the same email again. Reports use the selected month for learning activity and current account status; confirm these definitions when reconciling your roster.
Report a technical or accessibility issue
Describe the action you tried, what happened, the expected result, browser and device, page or module, and approximate time with time zone. For an accessibility issue, include assistive technology if relevant and the task you could not complete. Send only redacted screenshots or fictional examples. Do not include passwords, access tokens, personnel data, or restricted information.
Security or privacy concern
Stop entering information if you suspect inappropriate access or disclosure. Email the operator with a brief non-sensitive description and a way to contact you. Follow your organization’s incident-reporting requirements. Do not email the exposed material or attempt to investigate other accounts. Access, correction, and deletion requests can use the same contact channel.
Subscriptions and demonstrations
Use Request a quote for learner counts, course tailoring, reporting services, or a product discussion. The public sample and walkthrough are available without enrollment. Training accounts and a customer deployment are provisioned according to an agreed scope, not automatically through the inquiry form.